Frequently Asked Questions:

How do I become a Participating Provider with HealthCare Partners, IPA?
Contact a Provider Services Assistant at 888-746-2200


How long will it take to process my application?

Turn around time for a completed application is approximately 90 days.


Who can I call if I have questions or comments about how to get the most out of my HealthCare Partners, IPA participation?

Provider Services at 888-746-2200 or Customer Service at 800-877-7587 or contact us via email.


Who do I contact if I have a claim question or inquiry?

Contact Customer Service at 800-877-7587 or contact us via email.


How can I obtain a copy of criteria used to make a Utilization Management
Determination? 

Contact Customer Service at 800-877-7587 or contact us via email.


How do I submit a referral?
• Please see HCPMSO's clinical services link for more details.
• Online via EZNet
• Via fax to: 888-746-6433
• Stat/Urgent via telephonic: 800-877-7587